bhskin.com is committed to providing you the very best in skincare and service. If you are not completely satisfied with your product, we would be happy to help you in any way possible. Please call us at 310-205-3555 to discuss your concerns with our customer service team. If we still can’t help you love your product, we would be happy to exchange it, or accept a return of the unused product.

All returns or exchanges much be made within 30 days of purchase. All returns must have a Return Merchandise Authorization (RMA) number in order to receive a credit or refund. RMA numbers are valid for 7 days only. No exchanges or refunds will be made without first obtaining an RMA number. Please call us at 310-205-3555 or email service@bhskin.com in order to receive your number. Multiple RMA requests for the same products are subject to review by bhskin.com.

Returns should be postmarked within this 7-day period. Shipping tracking is strongly encouraged to ensure our receipt of your package. Consider insurance for your package, as we are not responsible for packages damaged in shipping. Original and return shipping charges are non-refundable, unless the original shipping of the product(s) was incorrect or defective, or the result of our error.

All returned products must be in its original packaging and include all accessories, pieces, instructions, and promotional items/gifts. All containers and packaging must not be altered in any way. All products should have at least 50% of the contents remaining. If promotional items/gifts are not returned with the product, you may be charged the full value of the promotional items/gifts, and this amount may be deducted from your refund/credit. All refunds/credits are at the sole discretion of bhskin.com and may be denied if any of these requirements are not met. If denied, you may choose to have the returned product returned to you at your expense.

We are not able to accept more than 2 returns per customer / payment ID in any one year period.

Your refund/credit minus original shipping charges, if applicable, will be issued to the original payment method within 3 business days of receipt and acceptance of your return pursuant to the conditions outlined above.

All returns are subject to review and all credits/refunds are at the sole discretion of bhskin.com. bhskin.com is an online retailer. Please note that we are unable to process walk-in returns.

We thank you for your understanding and welcome the privilege of helping you fully enjoy your purchase worry-free!

The bhskin.com Team.